Terms and Conditions

Coaray provides legal-workflow support, software, connected tools, and configurable assistants (the “Services”). The exact Services, fees, support level, and delivery schedule may also be described in an order form, proposal, or statement of work accepted by both parties.

You may use the Services only for your internal business purposes and in accordance with these Terms and any agreed service document.

You are responsible for information submitted through your account and for activity by anyone you authorise to use the Services. Keep credentials confidential, use reasonable security practices, and tell us promptly if you believe an account or connected credential has been compromised.

You must ensure authorised users comply with these Terms.

You may ask Coaray to connect with third-party products such as email, document storage, calendars, messaging systems, legal practice-management software, or AI providers. You authorise the access and actions required to operate those connections.

Third-party products remain governed by their own terms. You are responsible for having the rights and permissions needed to connect them and process the information they contain.

Automated assistants may draft, classify, retrieve, update, or communicate information based on the instructions and permissions you approve. AI output can be incomplete, inaccurate, or unsuitable for a particular matter.

You remain responsible for professional judgment, legal advice, filings, deadlines, client communications, and any decision that requires review by a qualified person. The Services do not replace a lawyer’s duties to a client, court, regulator, or other third party.

You must not use the Services to:

• break the law, infringe another person’s rights, or process information without authority;
• circumvent security controls, probe systems without permission, or distribute malicious code;
• misrepresent automated output as reviewed legal advice when it has not received the required review;
• resell, reverse engineer, or copy the Services except where applicable law expressly permits it; or
• use the Services in a way that materially disrupts their operation for others.

As between you and Coaray, you retain your rights in information, files, instructions, and other materials you provide or connect to the Services (“Customer Data”). You grant Coaray the rights reasonably required to host, process, transmit, and otherwise use Customer Data to provide, secure, support, and improve the Services.

You represent that you have the rights, notices, and consents required for Coaray and its service providers to process Customer Data as instructed by you.

Each party will protect the other party’s non-public information using reasonable care and will use it only to perform or receive the Services, comply with law, or exercise rights under these Terms.

Coaray will maintain reasonable administrative, technical, and organisational safeguards appropriate to the Services. No system is completely secure, and you are responsible for choosing appropriate access, approval, retention, and backup settings for your use case.

You will pay the fees and applicable taxes described in the relevant order form, proposal, or statement of work. Unless that document says otherwise, invoiced amounts are due on the date stated on the invoice and fees already paid are non-refundable except where required by law.

We may suspend paid Services after reasonable notice if an undisputed amount remains overdue.

Coaray and its licensors retain all rights in the Services, software, reusable components, methods, templates, documentation, and improvements. Except for the limited right to use the Services under these Terms, no intellectual-property rights are transferred to you.

You may provide feedback. Coaray may use that feedback without restriction or payment, provided it does not disclose your confidential information.

Each party represents that it has authority to enter into these Terms. Coaray will provide the Services with reasonable care and skill.

Except as expressly stated, the Services are provided “as is” and “as available.” To the fullest extent permitted by law, Coaray disclaims implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and any guarantee that automated output will be accurate, complete, or uninterrupted.

Nothing in these Terms excludes liability that cannot lawfully be excluded. Subject to that rule, neither party will be liable for indirect, incidental, special, exemplary, or consequential loss, or for lost profits, revenue, goodwill, or data.

Any aggregate liability cap, exclusions, or indemnities agreed in an order form or statement of work will control if they conflict with this section. This section should be reviewed together with the commercial terms accepted by the parties.

These Terms begin when you first accept them or use the Services and continue until terminated. Either party may terminate as permitted by an applicable service document, or if the other party materially breaches these Terms and does not remedy the breach within a reasonable written cure period.

When access ends, you must stop using the Services. Provisions that by their nature should survive—such as payment, confidentiality, intellectual property, disclaimers, and liability limits—will continue.

Neither party may assign these Terms without the other party’s consent, except in connection with a merger, reorganisation, sale of substantially all relevant assets, or transfer to an affiliate. Neither party is responsible for delay caused by events beyond its reasonable control.

These Terms, together with accepted service documents, form the entire agreement about the Services. If part of the agreement is unenforceable, the remaining provisions continue. The governing law and forum are those stated in the applicable order form or statement of work.